Over 25 years in IT Training!

Our Essentials course group addresses some of the key fundamental issues for anyone in business today, including Ethical Decision Making, Building Customer Loyalty, and Communicating Across Cultures.

Here are all the Videos included

Customer Service (Videos) Series
Building Customer Loyalty 13 mins 
Building Web Relationships (Interview) 5 mins 
Creating Customer Value 14 mins 
Crown Your Customers (Interview) 4 mins 
Customer Convenience is Key to E-Commerce (Interview) 6 mins 
Customer Service Strategy 13 mins 
Dealing with Customer Complaints 15 mins 
Exceeding Customer Expectations 14 mins 
Getting to Know Your Customers 17 mins 
Getting Your Customer Experience Right (Interview) 3 mins 
Implementing Effective Service Standards 14 mins 
Keeping Loyal Customers 17 mins 
Measuring Customer Service 17 mins 
Profits, Not Promises (Interview) 3 mins 
Understanding Customer Service 14 mins 
Working Wounded: Building Relationships with Your Customers 3 mins 
Working Wounded: Good News About Customer Complaints 3 mins 
Delighting Your Customers 3 mins 

Finance (Videos) Series
Building Budgets That Affect Reality (Interview) 4 mins 
Capitalize Your Capital (Interview) 14 mins 
Cash Flow Analysis 22 mins 
Key Financial Ratios 18 mins 
Linking Financial Management with Organizational Goals 3 mins 
Understanding Financial Statements 15 mins 
Working Wounded: The Budget Blues 2 mins 

Global Business (Videos) Series
Communicating Across Cultures 20 mins 
Global Work 22 mins 
Global Work in China (Interview) 9 mins 
Presenting Globally 10 mins 
The Influence Edge in Cross-Cultural Situations 12 mins 

Sales and Marketing (Videos) Series
E-Mail Marketing (Interview) 5 mins 
Guerrilla Marketing 21 mins 
Guerrilla Trade Show Selling 19 mins 
Marketing Your Web Site (Interview) 6 mins 
New Rules of Online Advertising (Interview) 5 mins 
Sales Skills for Call Centers 18 mins 
Target Your Market (Interview) 11 mins 
The Influence Edge and Sales 17 mins 
Track Selling Step 1: Approach 19 mins 
Track Selling Step 2: Qualification 20 mins 
Track Selling Step 3: Agreement On Need 12 mins 
Track Selling Step 4: Sell the Company 14 mins 
Track Selling Step 5: Fill the Need 19 mins 
Track Selling Step 6: Act of Commitment 21 mins 
Track Selling Step 7: Cement the Sale 14 mins 
Working Wounded: Closing A Sale 3 mins 
Working Wounded: Getting Out of a Sales Slump 3 mins 
Working Wounded: Keys to a Successful Marketing Campaign 2 mins 
Working Wounded: Making A Gatekeeper an Ally 2 mins 

Workplace Environment (Videos) Series
Computer Comfort 16 mins 
Diversity Effectiveness - An Overview 15 mins 
E-Mail and Internet Privacy at Work 15 mins 
Ethical Decision Making 18 mins 
Ethics in the Workplace - Choose Wisely! 10 mins 
Moving Toward Diversity Effectiveness 19 mins 
Preventing Sexual Harassment 23 mins 
Preventing Sexual Harassment (Presentation Style) 16 mins 
Preventing Violence in the Workplace 15 mins 
Preventing Violence in the Workplace (Presentation Style) 23 mins 
Working Wounded: Overcoming Your Own Bias 2 mins 
Workplace Violence: Ingredients for Disaster 4 mins 

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